CustomCall

The ultimate in automated call management software –
customised to your exact specifications

How it works

You are in complete control of how CustomCall should work for your organisation; we will listen to your requirements and work with you to deliver a totally bespoke solution that can be fully integrated with your other internal systems in order to provide a user-friendly and intuitive service. There is no unnecessary complexity, only greater choice of how you want to use the technology and the additional benefits of data feeds, call composition and reporting.

Key features include:

  • Support for multiple message types for each customer
  • The number of call retries can be set at varying intervals
  • Retry calls can be given a specific status e.g. retry unanswered calls
  • Voicemail can be detected and a message can be left if required
  • A mix of real voice and text-to-speech voice can be used within the same message
  • Customers can be directed to make single or multi-key responses on their phone’s keypad for a fully interactive experience
  • Customers can be given the option to be transferred to your call centre
  • Campaigns can be paused and restarted according to need
  • Reporting for each message type
  • Detailed call feedback which can be viewed in real time or downloaded when required
  • Itemised billing for cost analysis

The benefits

  • Organising calls with CustomCall takes just minutes, replacing manual calls that can take many hours
  • Customer contact rates are significantly improved
  • Customer satisfaction is measurable
  • All data is securely stored
  • Each call recipient response can be validated against pre-determined values, and can then trigger further workflow based on the information received
  • CustomCall integrates with your existing systems and ensures a complete audit trail
  • You receive detailed call cost feedback
  • Improved efficiency, reducing the workload of your support staff and making better use of your resources
  • Better staff motivation
  • The cost savings can be passed on to your customers, making your organisation more competitive

Who uses CustomCall?

CustomCall is the perfect solution for organisations that have more complex message requirements involving multiple user interactions, including:

  • Consumer credit management companies that have traditionally relied upon issuing letters regarding debts and repayment schemes, and followed up with phone calls from their call centres
  • Businesses such as insurance companies that operate a Service Desk and want to improve functionality and efficiency
  • Any company that conducts customer satisfaction surveys
  • Companies whose service includes the delivery of goods on specific dates

If you’d like to find out more about how CustomCall could help your organisation please contact us – we’d be happy to discuss your needs in more detail.

Find out more about how some of our clients use CustomCall.