Frequently asked questions

Q. Do I need to purchase any additional hardware or software?

A. No, all the services are hosted by Biomni Voice and require no additional software or hardware; the only pre-requisite is that you should have access to an internet-connected PC with speakers.

Q. Will the service work with both mobiles and landlines?

A. Yes.

Q. Can I create my own messages?

A. Yes, using state-of-the-art text-to-speech technology you can write a message in plain text which is then automatically converted into speech.

Q. Is there a limited duration to the length of message?

A. No, The message can be as long as required.

Q. What happens if the call is not answered?

A. Both Contacta and CustomCall will recognise that the call has not been answered and can ring back at pre-determined intervals as many times as is required.

Q. What happens if the call reaches an answer machine?

A. Contacta and CustomCall can recognise answering equipment and can either leave the same message, an alternative message or no message at all.

Q. How many people can be called in a campaign?

A. You can arrange to call any amount of phone numbers – from just a few to many thousands, all within one campaign.

Q. What happens if we have an invalid telephone in our records?

A. Biomni Voice checks that each telephone number is valid. Invalid numbers will not be dialled.

Q. How do I know the message has been sent/received?

A. You can track the status of all your calls online or download the report.

Q. What kind of feedback information and reporting will I receive?

A. You can check individual call status, how far down the script the call progressed, keypad responses selected and near real time call costs. You will also receive a campaign summary.

Q. How do I know which will be the best system for me?

A. If you are primarily looking for a system that provides a quick and simple call set up, Contacta is probably the system for you. CustomCall delivers a more sophisticated range of features and is ideally suited for businesses whose requirements for customer communications are more complex.

Q. How do you charge for calls?

A. Charges are made per second per connected call, the same as standard telephone contracts. Please call us to find out the latest rates.

Q. I’m concerned that my staff might struggle to use the system – will they need training?

A. We provide online help in the form of a user guide, quick start instructions and a video guide on how to use the system.

Q. Do you offer ongoing support?

A. Our online help resources – the user guide, quick start instructions and demo – are designed to resolve any questions you might have. However, the Biomni Voice Support Desk is always available should you require additional help or advice.

Q. Does the Biomni Voice service comply with the Data Protection Act 1998?

A. Yes, all of our solutions comply fully.

Q. How secure is it?

A. Biomni Voice takes seriously all issues of data protection, and we have ensured that our data transfer and load processes are secure, as is the data centre in which all information is stored. Our systems are in an environment (Cable&Wireless) certified to EAL2 and 4, and data is managed to ISO17799 standards.